Frequently Asked Questions

  • What is Google Wallet?

    Google Wallet is a digital wallet that allows you to securely store your cards, tickets, passes, keys, and IDs.

  • Do I need to unlock my device to use my access card in the Google Wallet?

    No, you do not need to unlock your device, however you do need to wake your device. 

  • How do I know if my access card worked?

    Hold it to the card reader until you find a blue check mark on your screen.

  • What if my device is jailbroken?

    If your device is rooted, or "jailbroken," runs a custom ROM, or has modified factory software, Google Wallet won't work due to security risks.

  • What if I can't add my access card to my Android device?

    Often, an error when you try to add your corporate badge can be fixed if you update Play services on your device.

    1. On your Android device or tablet, open Settings.
    2. Tap Apps ¬tifications and then See all apps.
    3. Scroll and tap Google Play Services.
    4. Scroll and tap App Details.
    5. Tap Update or Install. If those options aren't available, then your Google Play services are up to date.

    Tip: If you can't find Google Play services, open Settings. At the top, search for Google Play services.

  • How do I transfer my access card to a new device?

    Step 1: Remove your corporate badge from your current device

    1. Open the Google Wallet app .
    2. Scroll to find your corporate badge.
    3. Tap your corporate badge.
    4. In the top right, tap More and then Remove card.

    Step 2: Set up your corporate badge on your new device

    1. Download and sign in to the 101 Collins mobile app with your username and password.
    2. Tap Add to Google Wallet.
    3. Follow the on-screen instructions.
  • How do I remove my access card from the Google Wallet?

    1. Open the Google Wallet app.
    2. Scroll to find your corporate badge.
    3. Tap your badge.
    4. At the top right, tap More More and then Remove card and then Remove.
  • What if my device is lost or stollen?

    If your device is lost or stolen, you should: Find, lock, or erase your lost device. After you recover your device or get a new one, you can re-enable your access card.


    You should let your employer know that your device is lost as soon as you can. 

What is ResiKey?

A fully customisable mobile wallet solution for premium residential and commercial buildings.

Explore product features

Elevated tenant experience

One-to-one communication

Apple & Google wallet integration

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Case study

101 Collins sets a new standard in commercial tenant engagement with a powerful custom app.

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